Hi, we're Saiff Solutions.

Saiff Solutions is a global technical writing and multimedia services company.

About Us

SAIFF SOLUTIONS

In the early 1980s, technical content development was in its infancy in the USA. There were no university degree programs in technical communication. Few companies employed technical writers. Product documentation was often written by an engineer or a secretary – and it showed in the quality.

This is the environment in which our founder, Barry Saiff, began his career as a technical writer. Over the ensuing 25+ years, Barry learned how to succeed in a wide variety of environments. He learned how to transform corporate cultures to support the development of excellent documentation. He started several technical writing teams from scratch and led them to repeated successes.

Our Pledge

Our business model is based on integrity. We ensure excellence in our work. We focus on delivering excellent content to our clients, and we work with you to delight your customers.

Our Pledge

Customer Service

Customer service, in general, doesn’t work for people. Today, most people prefer to find the help they need on their own instead of calling for support. When they do call a support desk, they are, most of the time, dissatisfied with the experience. Yet, when they try to find the help they need themselves, the content is generally not helpful, not easy to find, not well organized, and not well suited to their needs. This is where Saiff Solutions comes in. We can help you make your technical content more effective and improve customer satisfaction.

Our Pledge

Quality Control

At Saiff Solutions, none of our staff works alone. We review, evaluate, and improve our content through a multilevel process of quality assurance. All drafts go through multiple stages of review before sending the content to the client. Our quality control process involves a team of quality control specialists and project leads who collaborate with experienced technical writers and multimedia artists to develop superior output. We encourage a constructive feedback process for continuous improvement.

Our Pledge

Staff

Many companies claim that their most valuable resource is their staff. Saiff Solutions actually operates every day on that basis. In seven years of operation, we’ve had only seven resignations. We provide more than 50 different types of training to our staff annually. We help people develop rewarding careers as technical writers and multimedia artists.

Our Pledge

Platforms, language, contexts

An effective content strategy allows you to reuse content. Saiff Solutions works closely with each client to accurately understand their content and their needs. We are experts in learning new tools and guidelines quickly. We work with client experts to ensure quality. We support content reuse and multichannel delivery for various devices, job roles, audiences, and contexts. We are experienced at writing for translation, to save you money and increase quality. We understand that the way we write the source content can increase or decrease your translation costs.

Our Pledge

Cost-Effective Quality

The documentation services of Saiff Solutions are attractive to companies for many reasons:
• We produce the highest quality documentation: accurate, clear, and easy to use.
• We offer rates that are a fraction of the costs in high-cost countries.
• We take responsibility for the quality and on-time delivery of our services.
• We work cooperatively with your documentation, engineering, quality assurance, and other related staff.

Our Mission

The mission of Saiff Solutions is to produce quality written and multimedia content for the people of the world. We hire, train, and develop globally competitive professionals, whose effective teamwork enables us to achieve excellence. This is how we help the best global companies delight their customers.

Our Vision

Technical Writing and Multimedia Arts in the Philippines

Thousands of Filipinos enjoy rewarding jobs and lifelong careers as successful technical writers and multimedia artists.

Our Vision

Scope of Success

By the year 2030, Saiff Solutions’ revenue will have reached 1 billion USD per year.

Our Vision

Philippine Business Environment

The culture of work in the Philippines is transformed. Discrimination in hiring and in the workplace on the basis of sex, age, health status, family status, sexual orientation, or religion is rare. Filipino and foreign companies operating in the Philippines value all of their workers, treat them with respect, and see the value of investing generously in their workforce.

Our Vision

Philippine Economic Environment

Poverty is rapidly ending in the Philippines due to an expanded, well-regulated domestic labor market, constant economic growth, and tremendous, well-funded NGOs that prevail in ending poverty through empowering the poorest to have greater opportunity and greater control over their daily lives and their own productivity.

Our Vision

Global Human Environment

Saiff Solutions is committed to the sustainable end of hunger for all humanity. We support The Hunger Project, one of the most effective development NGOs on Earth. The Hunger Project reaches millions of people in thousands of villages on three continents with a global budget of only about 20 million USD, empowering communities to end their own poverty. One of the reasons why The Hunger Project is so cost-effective is their willingness to directly confront the most important root cause of extreme poverty – gender inequality. The organization is working toward a goal of 200 million USD annual funding for The Hunger Project by 2025.


Our founder, Barry Saiff, began volunteering for The Hunger Project in 1981, and generated over 2 million USD for The Hunger Project as a volunteer fundraiser. When The Hunger Project began in 1977, 41,000 people were dying every day worldwide of hunger and hunger-related causes. Despite more than 50% of global population growth (from 4.2 billion to 7+ billion people), today less than 25,000 are dying of hunger. In the last 40 years, humanity has nearly cut in half the deaths from hunger. For the first time in history, it is now possible to end hunger, sustainably, for all humanity, within our lifetimes – by 2030.


We encourage you to explore the short videos and other information at The Hunger Project’s website, and consider whether ending hunger globally should be one of your most important personal goals.

Our Values

Saiff Solutions' Core Values
Customer Service

Customer Service

We are in business because of our customers. We strive to exceed their expectations in all situations.

Excellence

Excellence

We strive to achieve the highest levels of quality in our work, exceed our previous achievements, and to do and be our absolute best.

Excellence

Honesty

We do not engage in deception. We are as transparent as good business sense allows in each situation.

Integrity

Integrity

We endeavor to keep our word in all matters, and to be responsible for the impact when we do not.

Respect

Respect

We treat each person or entity with respect, in every moment and in every situation.

Inclusion and Non-discrimination

Inclusion and Non-discrimination

We judge each person on their merits, without regard to sex, age, race, religion, ethnicity, sexual orientation, gender identity, health status, family status, or any other criteria irrelevant to performance.

Responsibility

Responsibility

We recognize that taking responsibility is a choice, and an empowering choice. The more we take responsibility for, the more power we have to shape outcomes.

Communication

Communication

We encourage forthright, direct, open, responsible communication.

Learning

Learning

We are quick to acknowledge mistakes, apologize, and learn as much as we can from both failures and successes.