Customer service, in general, doesn’t work for people. Today, most people prefer to find the help they need on their own instead of calling for support. When they do call a support desk, they are, most of the time, dissatisfied with the experience. Yet, when they try to find the help they need themselves, the content is generally not helpful, not easy to find, not well organized, and not well suited to their needs. This is where Saiff Solutions comes in. We can help you make your technical content more effective and improve customer satisfaction.
At Saiff Solutions, none of our staff work alone. We review, evaluate, and improve our content through a multi-level process of quality assurance. All drafts go through multiple stages of review before sending the final product to the client. Our quality control process involves a team of quality control specialists and project leads that collaborate with experienced technical writers and multimedia artists to develop superior output. We encourage a constructive feedback process for continuous improvement.
Many companies claim that their most valuable resources are their staff. Saiff Solutions actually operates every day on that basis. In seven years of operation, we’ve had only seven resignations. We provide more than 50 different types of training to our staff annually. We help people develop rewarding careers as technical writers and multimedia artists.
Platforms, Languages, Contexts
An effective content strategy allows you to reuse content. Saiff Solutions works closely with each client to accurately understand their content and their needs. We are experts in learning new tools and guidelines quickly. We work with client experts to ensure quality. We support content reuse and multi-channel delivery, for various devices, job roles, audiences, and contexts.
The documentation services of Saiff Solutions are attractive to companies for many reasons:
- We produce the highest quality documentation: accurate, clear, and easy to use.
- We offer rates that are a fraction of the costs in high-cost countries.
- We take responsibility for the quality and on-time delivery of our services.
- We work cooperatively with your documentation, engineering, quality assurance, and other related staff as needed.